Frequently asked questions

YES! 😍 Please do! If you’re local to LA14 you can deliver your items to us, please message for details. If you aren’t local then we’re also very happy to buy items from all over the UK, if you are able to post these to us. We don’t usually pay postage costs, so you would have to cover the postage to send these items to us, but sometimes we do special promotions on certain sizes where we will cover the postage if it’s a size we need. Please see the SELL US YOUR ITEMS page for more information 🙂

Yes. That’s the whole point of or business, it wouldn’t be an awful lot of use us doing this otherwise! Please ensure you are happy with this before selling your items to us 🙂 You would most likely get more money selling your items individually yourself, however many of our sellers tell us that they just don’t have the time to do this, or they don’t like all the hassle and hard work that comes with it. We hope that we provide a helpful service in enabling people to get rid of large amounts of items in one go with no hassle, which would otherwise sit bagged up and unsold for months, and get cash back at the same time!

We post items all over the UK (INCLUDING TO BFPO ADDRESSES) for £3.99, which is a flat rate for as many items you want! Items may come via Royal Mail or courier. 

We also offer FREE local collection if you’re in the LA14 area and wish to collect from our premises at Unit 27 Trinity Enterprise Centre. Barrow-in-Furness 🙂 (although items must be paid for first via the website). Collection times at 9am-3pm Monday to Friday. Our checkout automatically selects £3.99 postage, but if you wish to collect locally then you can click on this to change it to Local Collection which will remove the postage charge. If you select local collection then you will receive an email once your order is ready to collect.

If you’re outside the UK we can still post to you! Please contact us for a postage cost before ordering 🙂

They will be great quality and condition, clean and from a smoke and pet-free environment after washing. You won’t find any stains, marks, holes, fading, bad bobbling, mis-shapen clothes, white stuff that’s gone grey, cracked logos. We do sometimes accept very slight bobbling on items such as pyjamas or jogging bottoms, but this won’t be anything severe or noticeable! Our promise to you is that only items we would be happy to buy ourselves will make it onto our website. And on the extremely rare occasions if we do make a mistake and miss anything, we’ll happily refund you 🙂

Please note although we can promise clean good condition items, we can’t promise they’ll always be perfectly ironed… due to the nature of our large storage boxes, items may get slightly creased while awaiting sale, and again in the post. While we would love to re-iron everything again at the point of sale, during busy periods when we are parcelling up hundreds of items at a time, it just isn’t practical or possible to do this. Items are also washed upon receipt but not dispatch, meaning they may have been stored for a couple of months awaiting sale.

Please also note that we go by the shop’s size label in the item when listing, and have no way of knowing if items come up particularly small or large fitting. We are happy to accept returns for anything which you may find is too small.

Please allow 7-10 days for delivery. Often it will be quicker than this, and we do try to despatch items the day after purchase, but we expect to be very busy during the first couple of weeks of our website launch!

Orders weighing under 4kg (approximately 20-30 items) will be sent using Royal Mail 2nd class post, which has a delivery estimate of 3 working days. Please note that your order may arrive in 2 separate parcels due to Royal Mail weight restrictions on single parcels.

Bigger/heavier orders of over 4kg (30 items plus) will be sent via courier which will need to be booked, and therefore may take an extra 2-3 days to arrive.

We also offer FREE local collection if you’re near the LA14 area and wish to collect 🙂 Please select Local Collection as the delivery option on checkout, you will then get an email when your order is ready to collect. Local collection order are generally available to collect within 2 days.

We sell a mixture of pre-loved (used) clothing, brand new with tags items and brand new ex-chainstore stock. Brand new items will be clearly stated in the title of the item, therefore if an item does NOT say brand new then it will be a USED item (but still in great condition, as we only sell pre-loved items which have been checked and are what we would buy ourselves!).

Items listed as ‘Brand new with tags’ items are simply items which the parents who sell to us have bought from shops but never got a chance to wear them, as kids grow so fast and can be fussy! These will be brand new, unworn with the original shop labels and tags attached. 

Items listed as ‘Brand new ex-chainstore’ are brand new items which were originally made for large U.K. retailers but for whatever reason they have been left over as surplus stock (often if there has been a delay in the order being manufactured, so the retailer has cancelled it). These will all be unused and will often have the tags attached, but not always. The store labels inside the item may have been marked with pen or cut out in order to prevent store returns.

Parcels over 4kg have a tracking number which we can provide on request. Parcels under 4kg do not, although we always obtain proof of postage which we can provide to you on request. We will always refund in the unlikely event that any parcels go missing – although items are not considered ‘missing’ by Royal Mail until 15 working days after posting, so we would be unable to refund until this time.

We buy most of our pre-loved clothes as large bundles from parents like you, to sell on. Parents sell to us because it’s a really easy and hassle free way to get rid of large bundles in one go! Occasionally we use a pre-loved wholesaler too. We buy our brand new stock directly from UK children’s clothing wholesalers.

We always go by the shop label to determine sizes. 

We always size down, so if an item is labelled 5 years this will appear in our 4-5 years section, this is the correct sizing in accordance with most UK retailers such as Next. Similarly items labelled 18 months will appear in our 12-18 months section, age 7 will appear in our 6-7 years section and so on.

Our Newborn/First Size section contains items which may be labelled Newborn, First Size and Up to 1 month. 

Please note that we can only go by the shop’s label and we have no way of knowing if an item comes up particularly big or small. Please also note that with pre-loved items they will have been washed and so are not likely to come up as big as brand new items. 

We are of course always happy to refund anything which doesn’t fit! Please see our returns page for details. 

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